Support and Managed IT Services

At Redinet, we pride ourselves on our capable and friendly Service Desk team. No query is too small or too simple; from a password change to a full cloud migration, Redinet are simply a call away. 

Through constant growth and monitoring, we take the feedback from our customers seriously and are always striving to better ourselves, and our services.

Whether you currently have an in-house IT Team or not, it doesn’t matter to us. We can help.

• Friendly, personable and experienced team – all of our front-line engineers and escalation teams engage in customer experience training as much as they do in technical training.
• Our Support Service processes and procedures are based on ITIL best practice – a standard, globally recognised set of detailed practices for IT service management.
• Based in outer London – just 20 minutes away from the City.
• 1st, 2nd, and 3rd line support available.
• Out of hours, catering up to 24×7 support.

From a full network restructure to a large scale office move, Redinet have extensive experience successfully undertaken a range of projects for our customers.

Redinet offer a dedicated project manager, who will work alongside your Account Manager and Engineers to ensure a smooth, cohesive project with minimised risk and disruption to your business.

• Office moves and relocation
• Network design
• Telephony and connectivity solutions
• Hardware Upgrades
• Office 365 Migrations
• Cyber Essentials & Penetration Testing
• Anti-Virus deployment and reporting

Sometimes, phone support just isn’t enough. Our talented team of engineers can provide an onsite presence, integrating with your current staff or IT team to provide extra face to face support. 

• Flexible scheduling – book a regular visit from as little as one day per month, up to 5 days a week.
• A wide, varied knowledge – each engineer comes with their own specific skill set and strengths. Rotate who visits week by week to ensure you have all bases covered.
• Sickness cover – someone integral off sick? We can send an engineer to fill in.

As complexity and risk around IT increases we find our customers need the experience and direction that a IT Director or CIO would provide in a large corporate environment. Redinet offer a service to give you all the benefits of having an IT Director in house but without the full time cost. Let’s call it a Virtual IT Director service.

• By having this service as part of your management team you can request help on areas such as:
• Cyber Security.
• Risk analysis and mitigation.
• Setting IT policy and process.
• Using IT as tool to win business.
• Tender responses.

Renewals

With so many elements to keep a business ticking over, keeping up with your software and maintenance renewals can fall to the wayside. However, an overdue warranty or a sudden software expiry can cause a serious interruption to everyday work. Redinet’s committed renewals team can reduce the risk by ensuring that you’re kept on schedule, proactively providing reminders and quotes.

Procurement

Redinet can supply and install a full range of hardware and software products from top brands, always looking for the most competitive prices. Whether you’re looking for a new PC or a brand new, personally configured server, our dedicated Sales team can provide expert knowledge and recommendations. Rather than chasing a quick sale, we’re committed to selecting the best products for your companies requirements.

Networking, servers, storage, security, virtualisation. On-premise, Infrastructure as a Service, or a combination of them both – it can mean many things to different people.

From single, to multiple site; from one, to multiple-vendor solutions – our breadth of experience from working with so many varied industries and manufacturers means we can design and build an infrastructure to scale efficiently and securely. We use our experience in designing vastly different networks to ensure that however complex or challenging the environment we can deliver a solution.

If you’d like more information on the services we offer when it comes to looking after your infrastructure, please get in touch.